Torbay Community Helpline was originally set up one week before the first COVID lockdown in March 2020 to support vulnerable people across the Bay.
The Helpline was so successful, that it continues to help vulnerable people across a wide range of services, providing advice, support, and practical outcomes.
If you don’t know where to go or who to contact, call the Helpline. If we don’t know the answer, we will find it for you.
Our main phone line (01803 446022) is available:
The Torbay Community Helpline is operated by staff, volunteers, associates, and partners of Torbay Communities.
An online form is available at https://bit.ly/torbayhelpline or can be filled in below:
A copy of the Helpline’s latest poster can be downloaded from below, either as a .PDF or .JPG file:
Torbay Community Helpline is a community-run helpline, managed by Torbay Communities (formerly Torbay Community Development Trust). The aim for us to collect your information is to provide opportunities for individuals to offer assistance to others and support for people in the community through collaborative voluntary sector (VCSE), statutory and individual referral networks. Contacts are made through our phone lines and website, and callers are asked to agree to our privacy statement:
I agree that the personal data collected by Torbay Community Helpline may be held and processed on computer or manual records and may be disclosed to authorised employees of Torbay Community Helpline, Torbay Communities and other organisations and individuals necessary to deliver the help needed or to facilitate the delivery of help from community volunteers. Unfortunately, if you do not consent, we will not be able to process this information.
You can request all your submitted personal data be deleted by ringing the helpline or emailing [email protected]
By providing your consent you also agree to our terms and conditions.
This privacy notice sets out:
What we do with the information we gather: We require this information to understand your needs and provide you with better opportunities. It will help us link you to people or organisations that can offer assistance. We may contact you back if required and you can specify your preference. We are committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you in accordance with data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA) 2018.
Purpose and lawful basis for processing: Our basis for processing your personal data is your freely given explicit consent at the time you provided your personal data to us. We will process your personal data on behalf of the Torbay Community Helpline in order to provide support to you, in addition to reporting, evaluation and monitoring purposes. This may include matching to other data sources to understand more about situations like yours and general patterns or trends. The data will not be published or referred to in a way which identifies any individual, organisation or business without consent.
If you have any questions in relation to how the data will be processed and disclosed please contact [email protected]. Your personal data will not be processed unless you have provided your freely given explicit consent for us to do so.
You have the right to:
Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The kind of information we hold about you: Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We will process the following personal data:
Where permission has been granted, the personal data you provide will be shared with members of the Torbay Community Helpline Network. These include:
We’ll comply with data protection law. This says that the personal information we hold about you must be:
Contact us or make a complaint
You can contact the Helpline Data Protection Officer at:
Helpline Data Protection Officer
Torbay Community Development Trust
4 – 8 Temperance Street, Torquay, Devon, TQ2 5PU – Office phone
Tel: 01803 212638 [email protected]
A full list of your rights under the General Data Protection Regulation (GDPR) is available on the Information Commissioner’s Office (ICO) website. https://ico.org.uk/
If you consider that your personal data has been misused or mishandled, you may make a complaint to the Information Commissioner, who is an independent regulator. The Information Commissioner can be contacted at:
Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.
At the beginning of the first lockdown in March 2020, the Torbay Communities office at 4-8 Temperance Street, Torquay TQ2 5PU was closed to the public, and all staff began working from home and continue to work remotely to this day.
Our former office has now become the Torbay Community Café & Help Hub – a community café operated by Ellacombe Community Partnership, with drop-in activities, groups and services available via Torbay Communities & partner organisations, ranging from financial and benefits advice, to lunch clubs for over 50’s.
The Torbay Community Café & Help Hub is open Mondays-Fridays, 10am-3pm, with the café serving food between 10am & 2:30pm.
For regular updates, follow on Facebook @TorbayCafeHelpHub.
If you would like to make a donation to the Torbay Community Helpline, please follow this link. We are grateful for all contributions, big or small and you can be assured all the money will be spent here in Torbay.
Torbay Food Alliance is a group of local food banks & charities, supported by Torbay Council & the NHS, working with Torbay Communities, all in an effort to ensure no one goes hungry in Torbay during the fallout from the COVID-19 pandemic and the ongoing economic challenges.
Food parcels are being distributed across Torbay, through referrals made via the Torbay Helpline.
If you are struggling for food and finances, or know someone in need, contact the helpline for a food parcel referral:
01803 446022, Mon-Fri 10am – 1pm and 3-6pm, Sat 11:30am-12:30pm
Online form: https://bit.ly/torbayhelpline
Torbay Food Alliance’s website: www.torbayfoodalliance.org